Dell Inc (China)

No 2388 Jinshang RoadXiamen China 361011

Téléphone : 86-592-818 1888
Fax : 86-592-818 1300


To whom it may concern,

It is with great pleasure that I write this recommendation letter on behalf of Mr. Oliver Defrance who has served as a consultant and staff trainer in both Business & English.
Before, our service center staff was in urgent need of customer service training and more importantly, help with their English communication skills.

From Oliver's lectures, our staff has not only improved their oral English but also learned how to deal with customers in an honest and professional manner.

Beginning in March 2007, Oliver has held weekly lectures focusing on customer relations that are designed to give our employees a greater understanding of what the modern day consumer needs. Attendance is always very high and staff feedback has been very positive. It is unfortunate that due to his hectic schedule, Oliver is unable to be a regular figure within our company.

It is for these reasons that I give Mr. Oliver Defrance my highest recommendation as a consultant on customer relations. If you have any other questions regarding Oliver's merit, please feel free to contact me.

Shiny Peng
Training Dept

Dell Inc.Tel:  +86-592-818 5663
Fax: +86-592-819 5663
Email: [email protected]